Deliveries to towns and areas outside major cities may take slightly longer. Estimated delivery times are from the date of dispatch, not the date of purchase.

Orders placed Monday to Friday are dispatched within 24 hours of purchase confirmation. Once dispatched, delivery to all major cities typically takes 24 to 72 hours via our courier partners.

Once your order has been dispatched, you will receive a tracking link via WhatsApp or email. You can use this link to monitor your parcel's progress in real time. Tracking updates are provided by our courier partner and reflect the latest scan on your parcel.

You can also track your order directly on our website at any time:

Simply enter your order number and the required details to view the current status of your shipment.

Please ensure that your shipping address is complete and accurate at the time of placing your order. An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the parcel being returned to us.

• Include a full street address including unit or complex name if applicable.
• Include your suburb, city, and postal code.
• Ensure your contact number is correct — couriers may call ahead of delivery.
• We do not deliver to PO Boxes. A physical street address is required.

Orders placed on Friday afternoons, over the weekend, or on a public holiday will be processed and dispatched on the next available business day.

If you have any questions about your order or delivery, our support team is available Monday to Friday during business hours.