Returns apply only to items purchased directly through smael.co.za. Items must be in their original condition as described below.

If you've changed your mind or no longer need the item, you may return it within 30 days of delivery — no questions asked. This policy allows you to inspect the product in person and ensure it matches what was described on our website.

If your item arrives damaged or faulty, or we confirm a manufacturing defect within 30 days of delivery, we will arrange and cover the full cost of courier collection and redelivery. No inspection fees apply.

1. 1 Contact us via WhatsApp 074 001 6851 or email support@smael.co.za. Include your order number, the reason for your return, and photos or a short video if the item is faulty or damaged.
2. 2 Our team will review your request and confirm eligibility. For faulty items, we may ask a few follow-up questions or request additional images before approving the return.
3. 3 Once approved, we will confirm return instructions and the return address. Please do not send items back before receiving written approval — unapproved returns cannot be processed.
4. 4 Pack the item securely in its original packaging and ship it to the address confirmed by our support team. WhatsApp your tracking number and order number to 074 001 6851 once dispatched.
5. 5 Once received, we will inspect the item within 3–5 business days and notify you of the outcome. Approved refunds or replacements will be processed promptly.

Submitting a return request does not guarantee approval. smael.co.za reserves the right to assess the condition of returned items and determine eligibility at its sole discretion.

Once your returned item has been received and inspected, we will notify you of the outcome. If your return is approved, your refund will be processed to your original payment method within 7–10 business days.

• Refunds for change-of-mind returns exclude the original outbound shipping cost. If you received free shipping (orders over R600), a R75 shipping deduction applies — this reflects the actual cost of delivering your order.
• Refunds for faulty or defective items confirmed within 30 days include the full item value.
• No cash refunds — all refunds are processed to the original payment method only (security policy).
• If your bank or payment provider requires additional processing time, please allow up to 10 business days before querying.

6 Ashwood Boulevard, Veld Street, Glen Marais, Kempton Park, 1619, Gauteng

Only use this address once you have received written return approval from our support team. Always send your tracking number and order number to 074 001 6851 after dispatching your parcel.

This return policy applies only to items purchased directly through smael.co.za and is valid for 30 days from the date of delivery. Items purchased through third-party retailers, marketplaces, or resellers are not covered under this policy.

This policy does not affect your statutory consumer rights under the Consumer Protection Act 68 of 2008 (South Africa). smael.co.za reserves the right to refuse returns that do not meet the conditions outlined above. Abuse of this policy may result in future orders being declined.