30-Day Return Policy
RETURN POLICY
30-Day Return Policy
If you do not like your new product (which is highly unlikely), you can return it to us within 30 days of purchase in its original condition and packaging. "No
RETURN POLICY
30-Day Return Policy
If you do not like your new product (which is highly unlikely), you can return it to us within 30 days of purchase in its original condition and packaging. "No questions asked." IT MUST BE UNUSED AND STICKERS STILL ATTACHED.
This option is only for you to see the product in person and decide whether it is as represented on our website www.smael.co.za.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer a refund or exchange.
To complete your return, we need your order number and proof of purchase.
Please do not send your purchase back to the warehouse; they need to be sent to a different destination.
Refunds (if applicable)
If you wish to return a product, kindly notify us by sending a WhatsApp to 063 232 8285. Please include your order number in the email and clearly state that you are returning the item under our '30-day return policy'. This will help us expedite your return.
Once your return is received and inspected, we will send you a WhatsApp message to confirm receipt of your returned item. We will also inform you of the approval or rejection of your refund or replacement. If you are approved, then your refund will be processed and paid into your bank account within 30 days.
Shipping Costs are NOT included in the refund.
Please note that a standard shipping fee of R75 applies to all parcels dispatched, regardless of whether your initial purchase qualified for free shipping.
NO CASH REFUND WILL BE DONE AS A SAFETY PRECAUTION!!
Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. If you've checked your bank after 30 days and you still have not received your refund yet, don't hesitate to get in touch with us on WhatsApp 063 232 8285.
You can send it back, by following the instructions in the link, for a replacement or refund if you adhered to the return policy: https://www.smael.co.za/pages/30-day-return-policy.
To return your product
6 Ashwood Boulevard, Veld Street, Glen Marais, Kempton Park, 1619, Gauteng
Please send us a WhatsApp to 063 232 8285 with your tracking number and your ORDER NUMBER!!
You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable.
Please note that there will be a handling fee, including a courier fee, of R150 for replacement items.
This option is only for you to see the product in person and decide whether it is as represented on our website www.smael.co.za.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer a refund or exchange.
To complete your return, we need your order number and proof of purchase.
Please do not send your purchase back to the warehouse; they need to be sent to a different destination.
Refunds (if applicable)
If you wish to return a product, kindly notify us by sending a WhatsApp to 0832309170. Please include your order number in the email and clearly state that you are returning the item under our '30-day return policy'. This will help us expedite your return.
Once your return is received and inspected, we will send you a WhatsApp message to confirm receipt of your returned item. We will also inform you of the approval or rejection of your refund or replacement. If you are approved, then your refund will be processed and paid into your bank account within 30 days.
Shipping Costs are NOT included in the refund.
Please note that a standard shipping fee of R75 applies to all parcels dispatched, regardless of whether your initial purchase qualified for free shipping.
NO CASH REFUND WILL BE DONE AS A SAFETY PRECAUTION!!
Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. If you've checked your bank after 30 days and you still have not received your refund yet, don't hesitate to get in touch with us on WhatsApp 0832309170
You can send it back, by following the instructions in the link, for a replacement or refund if you adhered to the return policy: https://www.smael.co.za/pages/30-day-return-policy.
To return your product
6 Ashwood Boulevard, Veld Street, Glen Marais, Kempton Park, 1619, Gauteng
Please send us a WhatsApp to 0832309170 with your tracking number and your ORDER NUMBER!!
You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable.
Please note that there will be a handling fee, including a courier fee, of R150 for replacement items.