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FAQ

ABOUT US

Who are we?

Welcome to Smael South Africa! We are a one-stop shop for stylish and affordable watches, smart watches and sunglasses. Our collection features a wide range of designs to suit every taste and occasion, from classic and timeless to trendy and bold. At Smael South Africa, we believe that looking good doesn't have to break the bank. That's why we offer our products at competitive prices, without compromising on quality or style. Thank you for choosing Smael South Africa for your watch and sunglass needs. We look forward to serving you!

 

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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      SHIPPING

      What are your shipping options?

      Currently, we ship domestically, door to door, within South Africa.

      When is my order shipped? 

      All orders take one day to process. All deliveries usually take place 24-72 hours from when the order is processed. 

      How long does it take to receive my package?

      All deliveries usually take place 24-72 hours from when the order is processed. Rural areas may take a day or two longer. Learn more

      Help! I have not received my package. 

      If you do not receive your package within the estimated delivery time, please drop us an email, and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

      ORDER AND REFUND

      What if I am unsatisfied with my order?

      We offer 100% refund back guarantee if you find any defects or any other issues (send us a picture). Your satisfaction is our priority and rest assured we will treat every case personally. For more information, please refer to our refund policy.

      I would like to return my purchase!

      If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must be unused, in the state you received them, and in the original packaging. 

      Typically, it takes about 5-30 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

      If you have any further queries, please do not hesitate to drop us an email We are happy to help!

      How long does it take to receive my refund?

      Typically, it will take about 10-30 Business Days for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase. 

      PAYMENT INFORMATION

      Is it safe to use my credit/debit card on your site?

      Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayFast, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

      What forms of payment do you accept?

      Currently, we accept Payflex, Credit/Debit card payment, Instant EFT, MobiCred, Masterpass(Zapper), Bitcoin, Scoda and Bank Deposits.

      I have a query or issue with my purchase.

      Please send us an email,and we will respond to you within 48 hours. 

      support@smael.co.za

      Thank you for shopping with us!