Shipping & Order Tracking

Shipping & Order Tracking

Fast, reliable delivery across South Africa. Here's everything you need to know about how we get your order to you.

Shipping at a glance
24h
Dispatch (Mon–Fri)
24–72h
Delivery to major cities
FREE
On orders over R750
Order Value Shipping Cost Estimated Delivery Coverage
Under R750 R99 24–72 hours (major cities) Nationwide
R750 and above FREE 24–72 hours (major cities) Nationwide

Deliveries to towns and areas outside major cities may take slightly longer. Estimated delivery times are from the date of dispatch, not the date of purchase.

Dispatch & Delivery Times

Orders placed Monday to Friday are dispatched within 24 hours of purchase confirmation. Once dispatched, delivery to all major cities typically takes 24 to 72 hours via our courier partners.

✓ What to expect
  • Dispatch within 24 hours on weekdays
  • Tracking link sent via WhatsApp or email once dispatched
  • 24–72 hour delivery to Johannesburg, Cape Town, Durban, Pretoria, and other major cities
  • Nationwide delivery including smaller towns (may take slightly longer)
ⓘ Good to know
  • We do not dispatch on weekends or public holidays
  • Orders placed on Friday will be dispatched on the following Monday
  • During peak seasons or sales, delivery times may be slightly extended
  • We do not deliver to PO Boxes — a physical street address is required
Please ensure that someone is available at the delivery address to receive the package. If a delivery attempt is unsuccessful, the courier may leave a notification and attempt redelivery or hold the parcel at a nearby facility.
Track Your Order

Once your order has been dispatched, you will receive a tracking link via WhatsApp or email. You can use this link to monitor your parcel's progress in real time. Tracking updates are provided by our courier partner and reflect the latest scan on your parcel.

You can also track your order directly on our website at any time:

Track My Order

Simply enter your order number and the required details to view the current status of your shipment.

Tracking not updating? Tracking information may take up to 24 hours to reflect after dispatch, especially over weekends. If your tracking has not updated after 2 business days from your dispatch notification, please contact us and we will follow up with the courier on your behalf.
Shipping Address & Delivery Requirements

Please ensure that your shipping address is complete and accurate at the time of placing your order. An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the parcel being returned to us.

  • Include a full street address including unit or complex name if applicable.
  • Include your suburb, city, and postal code.
  • Ensure your contact number is correct — couriers may call ahead of delivery.
  • We do not deliver to PO Boxes. A physical street address is required.
Address changes: If you need to update your delivery address after placing an order, contact us immediately via WhatsApp at 074 001 6851. We can only make changes before the order is dispatched.
Business Hours & Processing Days
Day Order Processing Dispatch Customer Support
Monday – Friday ✓ Yes ✓ Within 24 hours ✓ Available
Saturday ✗ No ✗ No ✗ Closed
Sunday ✗ No ✗ No ✗ Closed
Public Holidays ✗ No ✗ No ✗ Closed

Orders placed on Friday afternoons, over the weekend, or on a public holiday will be processed and dispatched on the next available business day.

Need Assistance?

If you have any questions about your order or delivery, our support team is available Monday to Friday during business hours.

WhatsApp 074 001 6851 or email support@smael.co.za — we're happy to help.