Thank you for choosing Smael South Africa as your preferred online shopping destination. We want to ensure that you have a clear understanding of our shipping process and policies. Please take a moment to review the details below:

• Standard Shipping: Enjoy standard (24-72 Hours) shipping within South Africa for a flat rate of R75. Orders over R600 qualify for free shipping!
• Delivery Guarantee: All orders dispatched are guaranteed to be delivered. If your order is lost, damaged, or stolen, we will replace or refund it at our discretion.
• Order Processing: Orders require one business day for processing after payment clearance.
• Courier Service: We partner with BobGo, which selects the best courier based on your delivery address.
• Delivery Timeframe: 24-72 hours from dispatch. Rural areas may experience slightly longer delivery times.
• Working Days: Couriers operate on weekdays only, excluding weekends and public holidays.
• Tracking Information: Once dispatched, you will receive a tracking link via WhatsApp. Use the link below to track your order:

Peak Season Considerations: Black Friday, Cyber Monday, and Christmas may lead to delays due to high shipment volumes. We appreciate your patience during these periods.

If you have further questions or need assistance, contact us via WhatsApp:

WhatsApp: 063 232 8285