Thank you for choosing Smael South Africa as your preferred online shopping destination. We want to ensure that you have a clear understanding of our shipping process and policies. Please take a moment to review the details below:
** Enjoy standard (24-96 Hours) shipping within South Africa for a flat rate of R75. Plus, for orders totaling R999 or more, shipping is on us!
1. **Order Processing**: All orders placed with Smael South Africa require one business day for processing. Please note that we can only begin processing your order once your payment has been successfully cleared.
2. **Courier Service**: We partner with a trusted courier broker, BobGo, to deliver your parcels. BobGo works with various couriers and selects the best option based on your delivery address.
3. **Delivery Timeframe**: Our couriers promise a delivery timeframe of 24 to 92 hours from the point of dispatch. However, please be aware that rural and far-out areas may experience slightly longer delivery times, typically an additional day or two.
4. **Payment Clearance**: It's important to note that we can only process your order once your payment has cleared successfully.
5. **Working Days**: Please consider that couriers operate on working days only, excluding weekends and public holidays. When counting the delivery timeframe, please take into account working days only.
6. **Tracking Information**: As soon as your parcel leaves our warehouse, you will receive an email containing a tracking link/number. By clicking on the tracking link, you will be directed to the courier's page, where you can find their telephone number and track the progress of your parcel. Feel free to contact the courier directly for any updates regarding your delivery.
7. **Peak Season Considerations**: During peak periods such as Black Friday, Cyber Monday, and Christmas, couriers experience high volumes of shipments, which may lead to unforeseen delays. While our couriers strive to maintain their 24-92 hour service, please be aware that delays may occur during these busy periods.
We appreciate your understanding and patience regarding any potential delays. Rest assured that we are committed to ensuring the timely delivery of your order.
If you have any further questions or require additional information, please don't hesitate to contact our customer support team. We are here to assist you throughout the shipping process.
Thank you for choosing Smael South Africa as your trusted online shopping partner.*: It's important to note that we can only process your order once your payment has cleared successfully.