WARRANTY POLICY

At Smael South Africa, we are proud to stand by the quality craftsmanship of our products and offer different warranty periods for various brands. Your product is warranted to the original consumer/purchaser against breakage or malfunction under regular use due to defects in material or workmanship.

The Warranty is only valid for products purchased from our online store (http://www.smael.co.za). There are many cheap imitations sold elsewhere, and we do not offer a warranty on any products not bought from our online store.

If a customer receives a faulty item that is discovered upon opening the package, we will be responsible for providing a replacement at our cost.

If a month has passed since the delivery and the product breaks, please refer to the warranty policies for specific product below for warranty replacement:

If the product is no longer covered by the manufacturer's warranty, please contact our customer support team for further assistance. Please note that any associated costs, such as shipping fees or repair charges, may be the responsibility of the customer.

For detailed instructions on how to return items under warranty, as well as the return address, please scroll to the bottom of this page. You will find all the necessary information to proceed with your retur

Smael Watches: 1 Year Limited Warranty

This warranty extends for 1 year from the date of purchase and covers all components and craftsmanship of the movement and watch case, excluding the battery. Should any Smael product prove defective under normal use, we will repair it, or, at our discretion, replace it with the same or a comparable model. If neither repair nor replacement is commercially viable, we will issue a refund.

Note1: All Smael watches are 'SPLASH PROOF'. Exposure to hot showers or baths can cause condensation within the watch casing and will void the warranty.

Note2: The watches are not designed for swimming or any water-related activities. Using the watch for such purposes will result in a voided warranty.

Customers are responsible for any transportation costs for returning the watch for inspection. In the event of a replacement, a handling fee of R150 will apply, covering processing and shipping of the new item.

Proof of purchase from our online store is required for warranty service to verify that the product was purchased from us and to confirm the purchase date. Please retain your order confirmation or receipt.

For warranty claims or assistance, please contact our customer support team. We appreciate your understanding and cooperation.

Kdeam Sunglasses: 6 Months Limited Warranty

Coverage: The warranty covers manufacturing defects that may arise during normal use of the sunglasses. This includes issues related to materials, workmanship, or any other factory-related defects.

Exclusions: The warranty does not cover any breakage or damage caused by neglect, accidental breakage, mishandling, or improper use of the sunglasses. 

Please note that our warranty does not cover damage such as broken frames or scratched lenses.

Inspection Process: If you believe that the issue with your sunglasses is due to a factory defect and not caused by neglect or accidental breakage on your side, you can send them back to us for inspection.

Inspection Outcome: Our team will thoroughly inspect the sunglasses to determine if the issue is indeed a factory defect. If it is found to be a manufacturing defect, we will either repair or replace the sunglasses. If the issue is determined to be caused by neglect or accidental breakage, it will not be covered under the warranty.

Please be aware that any transportation expenses incurred for returning the sunglasses for inspection will be the customer's responsibility. Additionally, should there be a need to replace the sunglasses, we kindly inform our customers that a fee of R150 will be charged to cover both shipping and handling of the new item We appreciate your understanding in this matter.

As part of our warranty policy, we require proof of purchase from our online store in order to assist with any warranty claims. This is to ensure that the sunglasses were purchased from us and to verify the date of purchase. Please keep your order confirmation or receipt as proof of purchase

 For further assistance or to initiate a warranty claim, please contact our customer support team. We are here to help!

Thank you for your understanding and cooperation.

Lige Smartwatches: 1 Year Limited Warranty

This warranty covers all components and craftsmanship of the smartwatch, including the movement and watch case. We will repair, or, at our discretion, replace any defective Lige products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.

Note1: All Smart watches are IP68 or IP67 water proof. Please note that an IP67 or IP68 waterproof rating does not make a device suitable for use during hot showers, baths, swimming or any water activities. The watch will steam up, and the warranty will be void!! 

Kindly note that customers are responsible for any transportation costs associated with returning the watch for inspection. Should a replacement be necessary, a handling fee of R150 will also be incurred by the customer, which covers both the processing and the shipping of the new watch. Thank you for your understanding

As part of our warranty policy, we require proof of purchase from our online store in order to assist with any warranty claims. This is to ensure that the product were purchased from us and to verify the date of purchase. Please keep your order confirmation or receipt as proof of purchase

For further assistance or to initiate a warranty claim, please contact our customer support team. We are here to help!

Thank you for your understanding and cooperation.

Naviforce Watches: 1 Year Limited Warranty

This warranty covers all components and craftsmanship of the movement and watch case. We will repair, or, at our discretion, replace any defective Naviforce products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.

Note1: All NaviForce watches are 'SPLASH PROOF'. Do not shower under hot water or bath in Warm Water.  The watch will steam up, and the warranty will be void!! 

Note2: Please note that the watch is not designed for swimming or any water-related activities. Engaging in such activities with the watch may void the warranty.

Kindly note that customers are responsible for any transportation costs associated with returning the watch for inspection. Should a replacement be necessary, a handling fee of R150 will also be incurred by the customer, which covers both the processing and the shipping of the new watch. Thank you for your understanding

As part of our warranty policy, we require proof of purchase from our online store in order to assist with any warranty claims. This is to ensure that the product were purchased from us and to verify the date of purchase. Please keep your order confirmation or receipt as proof of purchase

Mark Fairwhale: 1 Year Warranty

This warranty covers all components and craftsmanship of the movement and watch case. We will repair, or, at our discretion, replace any defective Mark Fairwhale products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.

The warranty will become null and void if misused, abused, tampered with or taken apart, or if the product is repaired by anyone other than a professional jeweler. The warranty does not extend to the watch strap, bracelet, finish, crystal, crown, battery, or scratched watch/sunglass lenses. The warranty does not cover any incidental, consequential, or special damage arising from any or all uses of the product.

Note1: All Mark Fairwhale watches are 'SPLASH PROOF'. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!! 

Note2: Please note that the watch is not designed for swimming or any water-related activities. Engaging in such activities with the watch may void the warranty.

Kindly note that customers are responsible for any transportation costs associated with returning the watch for inspection. Should a replacement be necessary, a handling fee of R150 will also be incurred by the customer, which covers both the processing and the shipping of the new watch. Thank you for your understanding

As part of our warranty policy, we require proof of purchase from our online store in order to assist with any warranty claims. This is to ensure that the product were purchased from us and to verify the date of purchase. Please keep your order confirmation or receipt as proof of purchase

For further assistance or to initiate a warranty claim, please contact our customer support team. We are here to help!

Thank you for your understanding and cooperation.

Bewell Watches : 1 Year Warranty

This warranty covers all components and craftsmanship of the movement and watch case. We will repair, or, at our discretion, replace any defective Bewell products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.

The warranty will become null and void if misused, abused, tampered with or taken apart, or if the product is repaired by anyone other than a professional jeweler. The warranty does not extend to the watch strap, bracelet, finish, crystal, crown, battery, or scratched watch/sunglass lenses. The warranty does not cover any incidental, consequential, or special damage arising from any or all uses of the product.

Note1: Bewell watches are 'SPLASH PROOF'. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!! 

Note2: Please note that the watch is not designed for swimming or any water-related activities. Engaging in such activities with the watch may void the warranty.

Bewell Sunglasses: 6 Months Limited Warranty

 Coverage: The warranty covers manufacturing defects that may arise during normal use of the sunglasses. This includes issues related to materials, workmanship, or any other factory-related defects.

Exclusions: The warranty does not cover any breakage or damage caused by neglect, accidental breakage, mishandling, or improper use of the sunglasses. 

Please note that our warranty does not cover damage such as broken frames or scratched lenses.

Inspection Process: If you believe that the issue with your sunglasses is due to a factory defect and not caused by neglect or accidental breakage on your side, you can send them back to us for inspection.

Inspection Outcome: Our team will thoroughly inspect the sunglasses to determine if the issue is indeed a factory defect. If it is found to be a manufacturing defect, we will either repair or replace the sunglasses. If the issue is determined to be caused by neglect or accidental breakage, it will not be covered under the warranty.

Please be aware that any transportation expenses incurred for returning the sunglasses for inspection will be the customer's responsibility. Additionally, should there be a need to replace the sunglasses, we kindly inform our customers that a fee of R150 will be charged to cover both shipping and handling of the new item We appreciate your understanding in this matter.

As part of our warranty policy, we require proof of purchase from our online store in order to assist with any warranty claims. This is to ensure that the sunglasses were purchased from us and to verify the date of purchase. Please keep your order confirmation or receipt as proof of purchase

 For further assistance or to initiate a warranty claim, please contact our customer support team. We are here to help!

Thank you for your understanding and cooperation.

FREE GIFT Disclaimer

At Smael South Africa, we are pleased to offer free gifts as a token of appreciation with every purchase. These gifts are provided as complimentary items and are not covered under any warranty or guarantee.

Please note that the free gifts are offered "as-is" and we do not provide any replacement or repair services for them. We kindly request our customers to understand and acknowledge that these gifts are provided solely as a gesture of goodwill and hold no liability or responsibility for any defects or issues that may arise with these items.

By accepting the free gift, customers agree that Smael South Africa shall not be held liable for any damages, losses, or dissatisfaction related to the free gift. We recommend customers to use the free gift responsibly and in accordance with the manufacturer's instructions.

If you have any questions or concerns regarding our free gift policy, please feel free to contact our customer support team.

Warranty Returns

To return your product under warranty, you can EITHER:

Use the PUDO system with The Courier Guys www.pudo.co.za, select the Door to Locker, then select 10 Market Street, Knysna Kiosk. Marked for attention: LYNDA/SMAEL SA 064 776 8404

Or Courier to:
The Courier Guys, 10 Market Street, Knysna, 6570. Marked for attention: LYNDA/SMAEL SA 064 776 8404

Shipping Costs NOT Included in the refund.

**Please note that a standard shipping fee of R75 applies to all parcels dispatched, regardless of whether your initial purchase qualified for free shipping**

Please send us an email to support@smael.co.za with your tracking number from the Courier or Pudo, a note on what the problem is with your product, and your ORDER NUMBER!!

Kindly note that customers are responsible for any transportation costs associated with returning the product for inspection. Should a replacement be necessary, a handling fee of R150 will also be incurred by the customer, which covers both the processing and the shipping of the new watch. Thank you for your understanding

We strongly recommend using a shipping service with tracking capabilities or opting for shipping insurance. This ensures that your returned item is monitored during transit and its receipt by us is confirmed. Without these precautions, we cannot assure that your return will be received.