Warranty Information

We stand behind the quality of our products and offer warranties to ensure your satisfaction. Please read the specific warranty terms for each product category below. 😊

Important Note for All Products:

Customers are responsible for any transportation costs associated with returning products for inspection. Should a replacement be necessary, the customer will incur a handling fee of R150, covering both processing and shipping of the new item. This applies to all product categories listed below. We appreciate your understanding. 🙏

Smael Watches: 1 Year Limited Warranty

All Smael watches purchased from our store come with a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.

• ✅ What's Covered:
• Manufacturing defects
• Internal movement issues
• Battery issues (within first 3 months)
• Display malfunctions
• Button/crown functionality
• ❌ What's Not Covered:
• Water damage from improper use
• Physical damage from drops or impacts
• Normal wear and tear
• Unauthorized repairs or modifications
• Aesthetic changes that occur with normal use

Water Resistance Warning: All Smael watches are 5ATM water resistant. However:

• ❌ Do NOT shower with the watch under hot water
• ❌ Do NOT bath with the watch in warm water
• ❌ Do NOT swim or engage in water sports with the watch
• ⚠️ The watch will steam up under these conditions and the warranty will be void!

Lige Smartwatches: 1 Year Limited Warranty

All Lige smartwatches come with a 1-year limited warranty covering manufacturing defects and functionality issues.

• ✅ What's Covered:
• Touch screen functionality
• Battery charging issues
• Sensor malfunctions
• Software-related problems
• Bluetooth connectivity issues
• ❌ What's Not Covered:
• Water damage
• Physical damage
• Screen scratches
• Normal battery degradation
• Unauthorized repairs

Water Resistance Warning: Despite being IP67/IP68 rated:

• ❌ Do NOT shower or bath with the watch
• ❌ Do NOT swim or engage in water activities
• ❌ Avoid exposure to hot water or steam
• ⚠️ Water damage voids the warranty

Microwear Smartwatches: 1 Year Limited Warranty

All Microwear smartwatches include a 1-year limited warranty covering manufacturing defects and functionality issues.

• ✅ What's Covered:
• Display and touch functionality
• Battery and charging system
• Heart rate and other sensors
• Software performance
• Button functionality
• ❌ What's Not Covered:
• Water damage from improper use
• Physical damage
• Normal wear and tear
• Unauthorized modifications
• Battery degradation from normal use

IP68 Water Resistance Note: While Microwear smartwatches are IP68 rated:

• ❌ Avoid hot showers and steam
• ❌ Not suitable for swimming
• ❌ Keep away from salt water
• ⚠️ Water damage voids the warranty

Wave Full Face Snorkel Masks: 1 Year Limited Warranty

Our Wave Full Face Snorkel Masks come with a 1-year limited warranty covering manufacturing defects and material issues.

• ✅ What's Covered:
• Manufacturing defects
• Material defects
• Seal integrity issues
• Breathing mechanism defects
• Strap attachment points
• ❌ What's Not Covered:
• Normal wear and tear
• Improper use damage
• Lost or damaged parts
• Modifications
• Cosmetic damage

KDEAM Sunglasses: 6 Month Limited Warranty

All KDEAM sunglasses come with a 6-month limited warranty covering manufacturing defects and material issues.

• ✅ What's Covered:
• Manufacturing defects
• Frame defects
• Hinge problems
• ❌ What's Not Covered:
• Scratches from normal use
• Lost or broken parts
• Unauthorized modifications
• Accidental damage

IMPORTANT: To protect your sunglasses and maintain lens quality:

• ✅ ONLY use a clean microfiber cloth to clean the lenses
• ❌ DO NOT use alcohol, chemicals, or cleaning solutions
• ❌ DO NOT use paper towels, tissues, or clothing
• ⚠️ Using incorrect cleaning materials may damage lens coatings and void the warranty.

Each pair comes with a complimentary microfiber cleaning cloth. 😊

Warranty Claim Process

If you need to make a warranty claim, please follow the steps below:

1. 📞 Contact Us: Notify us of your warranty claim by sending a WhatsApp message to 0632328285. Include your order number, proof of purchase, and a detailed description of the issue.
2. 🔍 Assessment: We will evaluate your claim and provide instructions on how to proceed with the return. Products must be returned in their original condition and packaging, with all stickers and accessories intact.
3. 📦 Return Instructions: Return Address: 6 Ashwood Boulevard, Veld Street, Glen Marais, Kempton Park, 1619, Gauteng. Please send us a WhatsApp message at 0632328285 with your tracking number and order number once the product has been shipped.
4. 💸 Shipping Costs: Customers are responsible for the shipping costs associated with returning items for warranty claims. These costs are non-refundable. Handling Fee: A R150 handling fee applies to all warranty replacements to cover processing and shipping costs.
5. 🔧 Inspection: Once your return is received, we will inspect the item within 5-7 business days. We will notify you via WhatsApp or email to confirm receipt of the returned item and inform you of the approval or rejection of your warranty claim.
6. ✅ Resolution: If your warranty claim is approved, we will either repair the item, replace the item, or provide a refund (if applicable). Refunds will be processed and paid into your bank account within 30 days. Note: Shipping costs are not included in refunds. NO CASH REFUNDS WILL BE GIVEN AS A SAFETY PRECAUTION.

General Terms

• All warranties are non-transferable.
• Proof of purchase is required for all warranty claims.
• Warranty is valid only for products purchased from our official store.
• We reserve the right to modify warranty terms with notice.