Once your order is dispatched, we will send a tracking link via WhatsApp and email. You can click that link at any time to see the live status of your parcel. You can also track directly on our website using the link below.

Orders placed Monday to Friday are prepared and dispatched within 24 hours of purchase confirmation. Orders placed on Friday afternoon, over the weekend, or on a public holiday will be dispatched on the next available business day (Monday or the next working day).

Tracking updates can sometimes take up to 24 hours to reflect after dispatch, especially over weekends when couriers don't scan parcels. If your tracking has not updated after 2 business days from the time you received your dispatch notification, please contact us and we will follow up with the courier directly.

We apologise for the mix-up! Please contact us immediately with your order number and a photo of the item you received. We will arrange collection of the incorrect item from your address and send the correct item at no additional cost to you — you won't need to go anywhere or pay anything.

We process orders quickly, so changes or cancellations are only possible before dispatch. Please contact us immediately via WhatsApp if you need to make a change. Once an order has been dispatched, it cannot be cancelled — but you are welcome to return the item under our 30-day return policy once it arrives.

Yes, but only before your order is dispatched. Please WhatsApp us immediately with your order number and the updated address. Once the parcel is with the courier, we are unable to redirect it.

Delivery to all major cities (Johannesburg, Cape Town, Durban, Pretoria, and surrounding areas) typically takes 24 to 72 hours from the date of dispatch. Deliveries to smaller towns or more remote areas may take slightly longer. Couriers do not deliver on weekends or public holidays — please factor this in when estimating your delivery date.

Shipping is FREE on all orders over R600. Orders under R600 carry a standard courier fee of R75. The shipping cost is calculated and shown clearly at checkout before you complete your purchase.

No — never. We are a South African business and all our stock is held locally in Kempton Park, Gauteng. Because we ship from within South Africa to within South Africa, there are no customs duties, no import taxes, and no surprise charges when your parcel arrives. The price you see at checkout is the total you pay.

All orders are dispatched from our warehouse in Kempton Park, Gauteng. Because we stock and ship locally, your order does not cross any international borders — which means faster delivery, no customs delays, and no import duties.

No — we do not dispatch on weekends or South African public holidays, and neither do our courier partners. Orders placed on Friday afternoon or over the weekend will be processed and dispatched on the following Monday (or next available business day). Please account for this when estimating your delivery date.

No — our courier partners require a physical street address for delivery. Please ensure you provide a complete address including your street number, suburb, city, and postal code at checkout. If you are not available to receive the parcel, please use an alternative address where someone will be present.

Not at this stage — we currently deliver within South Africa only. We hope to expand in the future, but for now all deliveries are domestic.

If a delivery attempt is unsuccessful, the courier will typically leave a notification card or contact you by phone to arrange a redelivery or collection from their nearest facility. To avoid delays, please ensure someone is available at the delivery address and that your contact number on the order is correct.

You can return any unused item in its original packaging within 30 days of delivery — no questions asked. Items must be unused with all stickers, tags, and accessories intact. The return courier cost for change-of-mind returns is at your expense, and outbound shipping (or R75 if you received free shipping) will be deducted from the refund.

If your item arrives faulty or damaged, please contact us within 30 days of delivery with photos or a short video and your order number. If we confirm a manufacturing defect or delivery damage, we will cover the courier both ways — collection from you and redelivery of the replacement — at no cost to you.

Once your returned item is received and inspected (3–5 business days), we will notify you of the outcome. Approved refunds are processed to your original payment method within 7–10 business days. Please note that change-of-mind refunds exclude the original shipping cost (or a R75 deduction if free shipping was applied). No cash refunds — all refunds go back to the original payment method.

Yes — all products sold on smael.co.za include a local warranty against manufacturing defects. Warranty periods by product:

• KDEAM Sunglasses — 6 months
• SMAEL Watches — 12 months
• LIGE Watches — 12 months
• Microwear Smartwatches — 12 months
• Wave Snorkelling Masks — 12 months

All warranties cover defects in materials and workmanship. Normal wear and tear, accidental damage, and misuse are not covered.

No — we do not offer repairs. If a warranty claim is approved following inspection, we will provide a replacement unit. If a replacement is not available, a refund will be issued. The replacement carries only the remaining warranty period from the original purchase date.

Contact us via WhatsApp or email with your order number, a description of the issue, and clear photos or a short video. We will review your claim and, if approved, confirm return instructions. Please do not send anything back before receiving written approval. Full claim steps are on our warranty page.

We are an online-only store, which allows us to keep our overheads low and our prices competitive. All stock is held at our warehouse in Kempton Park, Gauteng, and orders are dispatched directly to you. We do not have a walk-in showroom at this time.

We accept a wide range of payment options through PayFast, South Africa's most trusted payment gateway:

• Cards: Visa, Mastercard, American Express, RCS Store Card
• Digital wallets: Apple Pay, Samsung Pay
• Scan & Pay: SnapScan, Zapper, Scan to Pay
• EFT: Instant EFT
• Other: Mobicred, MoreTyme, SCode
• Buy Now Pay Later: Payflex (4 interest-free payments), Happy Pay (2 interest-free payments)

Yes — we offer two buy-now-pay-later options at zero interest and zero fees:

• Payflex — split your purchase into 4 equal payments over 6 weeks
• Happy Pay — split into 2 payments with no deposit required and no interest

Both options are available at checkout. Quick approval, no hidden fees.

Yes — your security is a priority. Our store is built on Shopify with SSL encryption, and all payments are processed through PayFast (PCI DSS-compliant). We never see or store your card details. We also offer an Order Protection Guarantee — if your parcel is lost, damaged, or stolen in transit, we will replace it or refund you.

Yes — all prices on smael.co.za are displayed and charged in South African Rand (ZAR). There are no currency conversion fees or exchange rate surprises. The price you see is the price you pay.

Yes — KDEAM sunglasses feature polarised TAC lenses with 100% UV400 protection. Polarised lenses reduce glare from reflective surfaces such as water, roads, and windscreens. UV400 protection blocks both UVA and UVB rays, protecting your eyes from long-term sun damage.

Yes — the polarised lenses are specifically designed to cut through windscreen glare and water surface glare, making them ideal for driving, fishing, hiking, and general outdoor activities in South Africa's bright conditions. The UV400 rating ensures full eye protection year-round.

KDEAM frames are designed to suit a wide range of face shapes. Check the individual product page for exact frame dimensions. If the fit isn't right, our 30-day return policy allows you to return unused items in original packaging — no questions asked.

KDEAM sunglasses come with standard polarised lenses and are not designed as prescription frames. We recommend consulting an optometrist if you require prescription eyewear. Our warranty does not cover modifications to the lenses.

Always clean lenses with the microfibre cloth provided — never with paper towels, tissues, or clothing, as these can scratch the lens coating. Avoid contact with chemicals such as hairspray, perfume, or sunscreen. Store in a hard case when not in use, and keep away from extreme heat (e.g. on a car dashboard).

KDEAM sunglasses are not rated as waterproof. While they can handle light splashes, prolonged exposure to water, chemicals, or saltwater can damage the lens coating and frame. We recommend removing them before swimming or water activities.

5ATM means the watch has been tested to withstand pressure equivalent to 50 metres of static water depth under controlled laboratory conditions. In everyday terms, this means it is protected against splashes, rain, and accidental brief water exposure — such as washing your hands or getting caught in the rain.

No. Despite the 5ATM rating, these watches are not suitable for showering, bathing, swimming, or any water sport. The 5ATM rating is a static laboratory test — it does not account for the dynamic pressure of moving water, hot water, steam, or soap, all of which can compromise the seals. Water damage from these activities is not covered under warranty.

Time-setting instructions are included in the box with your watch. In general, pull the crown (the button on the side of the case) to the first position to set the date, and to the second position to set the time. If you have misplaced the instructions, please contact us and we will assist you.

Battery life varies by model and usage, but quartz watch batteries typically last 2–3 years under normal use. When your battery runs out, it can be replaced at any watch repair shop or jeweller. Battery replacement is a consumable service and is not covered under warranty.

Wipe the case and strap with a soft, dry cloth. Avoid chemical cleaners, perfume, and hairspray — these can discolour or degrade the strap material over time. Normal fading or wear of the strap from daily use is considered wear and tear and is not covered under warranty.

IP68 is a standard that rates a device's resistance to dust and water ingress under controlled laboratory conditions. It does not mean the device is suitable for swimming, diving, or any water activity in real-world use.

Microwear smartwatches typically include heart rate monitoring, step counting, sleep tracking, blood oxygen (SpO2) monitoring, and multiple sport modes. Specific features vary by model — please check the individual product listing for the exact specs of the model you are purchasing.

Microwear smartwatches connect to your smartphone via Bluetooth. Download the companion app (name specified on the product listing or in the box), enable Bluetooth on your phone, and follow the pairing instructions in the app. The app is available on both Android and iOS.

Battery life varies by model and feature usage, but most Microwear smartwatches last 5–7 days on a single charge with normal use. Models with always-on displays or continuous heart rate monitoring may have shorter battery life. Charge using the magnetic charging cable included in the box. Only use the original or manufacturer-approved charger — third-party chargers can damage the battery.

Microwear smartwatches are compatible with Android 5.0+ and iOS 9.0+ smartphones. They connect via Bluetooth and require the companion app for full functionality. Basic features such as time display work independently without a phone connection.

Most Microwear smartwatches can display call and message notifications from your paired smartphone. Some models also support call answering directly from the watch. Check the specific product listing for confirmation of calling functionality on your chosen model.

We are a South African business stocking and shipping locally from Kempton Park. Here's what that means for you:

• Fast delivery — 24–72 hours to major cities, not 2–6 weeks from overseas
• No customs duties — we ship within South Africa, so there are never any import taxes or customs charges on delivery
• Prices in Rand — no exchange rate surprises or currency conversion fees
• Local warranty support — claim in your time zone, in your language, via WhatsApp
• Easy returns — return within 30 days without the complexity and cost of international returns
• Order protection — we guarantee replacement or refund if your parcel is lost or damaged in transit

Never. Because we are based in South Africa and ship from South African stock, your order never crosses an international border. There are no import duties, no customs fees, and no additional charges when your parcel arrives. This is a significant advantage over ordering the same products from overseas sellers, where customs charges can add 20–45% or more to the total cost — often only revealed when the parcel arrives at your door.

Yes — KDEAM, SMAEL, LIGE, and Microwear products are available internationally. The advantage of buying from us is that you receive the same product but with local stock, local delivery, local warranty support, and no customs risk. You also benefit from our 30-day return policy and our order protection guarantee — all backed by a real, reachable South African business.

WhatsApp's messaging policy requires a reply from you within 24 hours to allow us to continue a support conversation. Simply reply "I'm ready" or any message and we will assist you straight away.

Our support team is available Monday to Friday during business hours (South African time). We aim to respond to all queries within a few hours on business days. Messages received on weekends or public holidays will be attended to on the next business day.

You can reach us via:

• WhatsApp: 074 001 6851 (fastest response)
• Email: support@smael.co.za

For order queries, please have your order number ready. For warranty or return queries, photos or a short video of the issue will help us resolve things faster.