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Free shipping on all orders R999 and over. 24-96 hours delivery to all major cities. T's & C's apply.
Free shipping on all orders R999 and over. 24-96 hours delivery to all major cities. T's & C's apply.
At Smael South Africa, we are proud to stand by the quality craftsmanship of our products and offer different warranty periods for various brands. Your product is warranted to the original consumer/purchaser against breakage or malfunction under regular use due to defects in material or workmanship.
The Warranty is only valid for products purchased from our online store (http://www.smael.co.za). There are many cheap imitations sold elsewhere, and we do not offer a warranty on any products not bought from our online store.
If a customer receives a faulty item that is discovered upon opening the package, we will be responsible for providing a replacement at our cost.
If a week has passed since the delivery and the product breaks, please refer to the warranty policies for specific product below for warranty replacement:
If the product is no longer covered by the manufacturer's warranty, please contact our customer support team for further assistance. Please note that any associated costs, such as shipping fees or repair charges, may be the responsibility of the customer.
This warranty covers all components and craftsmanship of the movement and watch case. We will repair, or, at our discretion, replace any defective Smael products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.
Note1: All Smael watches are 'SPLASH PROOF'. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!!
Note2: All Smart watches are IP68 or IP67 water proof. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!!
Please be aware that any transportation expenses incurred for returning the watch for inspection will be the customer's responsibility. Additionally, if the watch needs to be replaced, the customer will be responsible for covering the cost of the shipping for the replacement.
Thank you for your understanding
Coverage: Our warranty covers manufacturing defects that may arise during normal use of the sunglasses. This includes issues related to materials, workmanship, or any other factory-related defects.
Exclusions: The warranty does not cover any breakage or damage caused by neglect, accidental breakage, mishandling, or improper use of the sunglasses.
Inspection Process: If you believe that the issue with your sunglasses is due to a factory defect and not caused by neglect or accidental breakage on your side, you can send them back to us for inspection.
Inspection Outcome: Our team will thoroughly inspect the sunglasses to determine if the issue is indeed a factory defect. If it is found to be a manufacturing defect, we will either repair or replace the sunglasses free of charge. If the issue is determined to be caused by neglect or accidental breakage, it will not be covered under the warranty.
Please be aware that any transportation expenses incurred for returning the sunglasses for inspection will be the customer's responsibility. Additionally, if the Sunglasses needs to be replaced, the customer will be responsible for covering the cost of the shipping for the replacement. Thank you for your understanding.
For further assistance or to initiate a warranty claim, please contact our customer support team. We are here to help!
Thank you for your understanding and cooperation.
This warranty covers all components and craftsmanship of the smartwatch, including the movement and watch case. We will repair, or, at our discretion, replace any defective Lige products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.
Note2: All Smart watches are IP68 or IP67 water proof. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!!
Please be aware that any transportation expenses incurred for returning the watch for inspection will be the customer's responsibility. Additionally, if the watch needs to be replaced, the customer will be responsible for covering the cost of the shipping for the replacement. Thank you for your understanding
This warranty covers all components and craftsmanship of the movement and watch case. We will repair, or, at our discretion, replace any defective Naviforce products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.
Note1: All NaviForce watches are 'SPLASH PROOF'. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!!
Please be aware that any transportation expenses incurred for returning the watch for inspection will be the customer's responsibility. Additionally, if the watch needs to be replaced, the customer will be responsible for covering the cost of the shipping for the replacement. Thank you for your understanding
This warranty covers all components and craftsmanship of the movement and watch case. We will repair, or, at our discretion, replace any defective Naviforce products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.
The warranty will become null and void if misused, abused, tampered with or taken apart, or if the product is repaired by anyone other than a professional jeweler. The warranty does not extend to the watch strap, bracelet, finish, crystal, crown, battery, or scratched watch/sunglass lenses. The warranty does not cover any incidental, consequential, or special damage arising from any or all uses of the product.
Note1: All Mark Fairwhale watches are 'SPLASH PROOF'. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!!
Please be aware that any transportation expenses incurred for returning the watch for inspection will be the customer's responsibility. Additionally, if the watch needs to be replaced, the customer will be responsible for covering the cost of the shipping for the replacement. Thank you for your understanding
--> Read here to learn more about our waterproof resistance policies <--
FREE GIFT Disclaimer
At Smael South Africa, we are pleased to offer free gifts as a token of appreciation with every purchase. These gifts are provided as complimentary items and are not covered under any warranty or guarantee.
Please note that the free gifts are offered "as-is" and we do not provide any replacement or repair services for them. We kindly request our customers to understand and acknowledge that these gifts are provided solely as a gesture of goodwill and hold no liability or responsibility for any defects or issues that may arise with these items.
By accepting the free gift, customers agree that Smael South Africa shall not be held liable for any damages, losses, or dissatisfaction related to the free gift. We recommend customers to use the free gift responsibly and in accordance with the manufacturer's instructions.
If you have any questions or concerns regarding our free gift policy, please feel free to contact our customer support team.
Shipping
To return your product, you can EITHER courier to:
The Courier Guys Knysna
10 Market Street
Knysna
6570
Marked for attention: LYNDA/SMAEL SA 064 776 8404
Please send us an email to support@smael.co.za with your tracking number from the Courier or Postnet, a note on what the problem is with your product, and your ORDER NUMBER!!
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are refundable up to R75 if you have a valid warranty claim, otherwise you will be responsible for these courier cost.
Only use a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
BE SURE TO SEND A NOTE ALONG, WITH YOUR ORDER NUMBER AND A DESCRIPTION OF THE PROBLEM WITH YOUR PRODUCT.