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Warranty

WARRANTY

Smael South Africa is proud to stand by our quality craftsmanship with a 6 Months Limited Warranty from date of purchase. Your product is warranted to the original consumer/purchaser against breakage or malfunction under regular use due to defects in material or workmanship.

The Warranty is only valid for products purchased from our online store (http://www.smael.co.za). There are many cheap imitations sold elsewhere, and we do not offer a warranty on any products not bought from our online store.

This 6 Months Limited Warranty also includes all components and craftsmanship of the movement and watch case. We will repair, or, at our discretion, replace any defective Smael products with the same or a comparable model. We will refund the purchase if repair or replacement is not commercially viable.

The warranty will become null and void if misused, abused, tampered with or taken apart, or if the timepiece is repaired by anyone other than a professional jeweler. The warranty is not extended to the watch strap, bracelet, finish, crystal, crown, battery or scratched watch/sunglass lenses. The warranty does not cover any incidental, consequential or special damage arising from any or all uses of the product.

Note1: All Smael watches are 'SPLASH PROOF'. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!! 

Note2: All Senbono watches are IP68 water resistant. Do not shower under hot water or bath in Warm Water. The watch will steam up, and the warranty will be void!! 

  READ THIS INFO - https://www.smael.co.za/blogs/water-resistant-water-proof

 

Shipping

To return your product, you can EITHER courier to:

The Courier Guys Knysna

10 Market Street

Knysna

6570

Marked for attention: LYNDA/SMAEL SA 064 776 8404

OR you can use Postnet to Postnet Knysna,

PostNet - Knysna

Pledge Square

48 Main Road

Knysna
6570

Marked for attention: LYNDA/SMAEL SA 064 776 8404

Please send us an email to support@smael.co.za with your tracking number from the Courier or Postnet, a note on what the problem is with your product, and your ORDER NUMBER!!

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are refundable up to R50 if you have a valid warranty claim, otherwise you will be responsible for these courier cost.  

Only use a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

BE SURE TO SEND A NOTE ALONG, WITH YOUR ORDER NUMBER AND A DESCRIPTION OF THE PROBLEM WITH YOUR PRODUCT.