Warranty
Introduction
We stand behind the quality of our products and offer warranties to ensure your satisfaction. Please read the specific warranty terms for each product category below.
Important Note for All Products:
Customers are responsible for any transportation costs associated with returning products for inspection. Should a replacement be necessary, a handling fee of R150 will be incurred by the customer, which covers both the processing and the shipping of the new item. This applies to all product categories listed below. We appreciate your understanding.
Smael Watches: 1 Year Limited Warranty
All Smael watches purchased from our store come with a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.
What's Covered:
- Manufacturing defects
- Internal movement issues
- Battery issues (within first 3 months)
- Display malfunctions
- Button/crown functionality
What's Not Covered:
- Water damage from improper use
- Physical damage from drops or impacts
- Normal wear and tear
- Unauthorized repairs or modifications
- Aesthetic changes that occur with normal use
Water Resistance Warning:
All Smael watches are 5ATM water resistant. However:
- Do NOT shower with the watch under hot water
- Do NOT bath with the watch in warm water
- Do NOT swim or engage in water sports with the watch
- The watch will steam up under these conditions and the warranty will be void!
Lige Smartwatches: 1 Year Limited Warranty
All Lige smartwatches come with a 1-year limited warranty covering manufacturing defects and functionality issues.
What's Covered:
- Touch screen functionality
- Battery charging issues
- Sensor malfunctions
- Software-related problems
- Bluetooth connectivity issues
What's Not Covered:
- Water damage
- Physical damage
- Screen scratches
- Normal battery degradation
- Unauthorized repairs
Water Resistance Warning:
Despite being IP67/IP68 rated:
- Do NOT shower or bath with the watch
- Do NOT swim or engage in water activities
- Avoid exposure to hot water or steam
- Water damage voids the warranty
Microwear Smartwatches: 1 Year Limited Warranty
All Microwear smartwatches include a 1-year limited warranty covering manufacturing defects and functionality issues.
What's Covered:
- Display and touch functionality
- Battery and charging system
- Heart rate and other sensors
- Software performance
- Button functionality
What's Not Covered:
- Water damage from improper use
- Physical damage
- Normal wear and tear
- Unauthorized modifications
- Battery degradation from normal use
IP68 Water Resistance Note:
While Microwear smartwatches are IP68 rated:
- Avoid hot showers and steam
- Not suitable for swimming
- Keep away from salt water
- Water damage voids warranty
Wave Full Face Snorkel Masks: 1 Year Limited Warranty
Our Wave Full Face Snorkel Masks come with a 1-year limited warranty covering manufacturing defects and material issues.
What's Covered:
- Manufacturing defects
- Material defects
- Seal integrity issues
- Breathing mechanism defects
- Strap attachment points
What's Not Covered:
- Normal wear and tear
- Improper use damage
- Lost or damaged parts
- Modifications
- Cosmetic damage
KDEAM Sunglasses: 6 Month Limited Warranty
All KDEAM sunglasses come with a 6-months limited warranty covering manufacturing defects and material issues.
What's Covered:
- Manufacturing defects
- Frame defects
- Hinge problems
What's Not Covered:
- Scratches from normal use
- Lost or broken parts
- Unauthorized modifications
- Accidental damage
IMPORTANT: To protect your sunglasses and maintain lens quality:
✅ ONLY use a clean microfiber cloth to clean the lenses
❌ DO NOT use alcohol, chemicals, or cleaning solutions
❌ DO NOT use paper towels, tissues, or clothing
⚠️ Using incorrect cleaning materials may damage lens coatings and void warranty.
Each pair comes with a complimentary microfiber cleaning cloth.
Warranty Claim Process
- Contact Us: Email us at support@smael.co.za with your order number and issue description.
- Assessment: We'll evaluate your claim and provide return instructions if necessary.
- Return Shipping: Customer is responsible for return shipping costs.
- Inspection: We'll inspect the returned item within 5-7 business days.
- Resolution: We'll either repair, replace, or refund based on our assessment.
Handling Fee Note:
A R150 handling fee applies for all warranty replacements to cover processing and shipping costs.
Free Gifts Policy
Any free gifts included with purchases are provided as-is and are not covered under warranty. These complimentary items are not eligible for replacement or return.
General Terms
- All warranties are non-transferable
- Proof of purchase required for all warranty claims
- Warranty valid only for products purchased from our official store
- We reserve the right to modify warranty terms with notice
- This warranty gives you specific legal rights